FAQ

Dasein unisex fragrances include raw materials sourced from around the globe including: essential oils and absolutes, precise co2 extractions, modern aroma molecules, and isolates.

We’re committed to creating products with the highest possible quality. Each blend is made in small batches. Our fragrances are cruelty-free, vegan, and free from parabens, glycols, sulfates, and phthalates.

Our fragrances are suitable for everyone. The idea that the juice in a bottle is for men or for women is a trick of marketing that misses the point of scent exploration--and gender expression--completely.

Wear what delights you!

PLEASE REVIEW YOUR ORDER CAREFULLY. We don't cancel or edit orders once they've been placed. This includes cancellation for a refund, as well as making changes to the payment method or shipping address. We do not offer exceptions to this policy.

An ORDER CONFIRMATION email will be provided via email. TRACKING INFORMATION will be sent via email when the order is shipped out.

Please note, once an order is en route to you we can not be held responsible for lost or stolen items.

SHIPPING is a $10 flat rate on all orders.

We have paused shipments to Canada as of March 1, 2024. We apologize for any inconvenience. Any orders prior may be subject to additional duties/taxes upon entry into Canada, which Dasein does not collect or remit on behalf of customers. These additional charges will be the responsibility of the customer.

INTERNATIONAL CUSTOMERS, you are welcome to reach out hello@daseinfragrance.com to be added to our waitlist. You'll then be notified if this policy changes.

TRACKING INFORMATION for your order will be provided via email. Once an order is en route, we are not responsible for lost or stolen items.

TO LOCATE A PARCEL once the order has shipped (and tracking information is available) please check in with the postage carrier.

Save yourself the time and trouble of writing the same email over and over again by listing your most commonly asked questions and answers here. A dedicated FAQ page should help address the basic needs of your customers, cutting down on customer service emails, increasing conversions, and creating a more satisfying shopping experience!

We only accept returns for damaged or defective products. If your bottle arrives damaged or defective, we will happily make an exchange (at no cost to you) for a new bottle of the same fragrance.

Please email hello@daseinfragrance.com within 48 hours of delivery. Please include your order number and tracking information, and we'll take care of you!